Delivery information
Kinniyan delivers within the service areas shown on our site. Each area is set on a map, and only restaurants that serve your area are shown to you.
Where we deliver
Set your location at the top of the home page. We detect it automatically if you allow it, or you can pick an area, search an address or drop a pin. If your spot is outside every service area, we cannot deliver there yet.
Who delivers your order
- Restaurant delivery: the restaurant's own rider brings your order.
- Kinniyan delivery: one of our common riders collects the order from the restaurant.
- Pickup: some restaurants let you collect your order yourself.
You see which option applies at checkout.
Delivery fees and minimum order
Delivery fees and any minimum order are set per restaurant and service area. The fee, and any free-delivery threshold, is shown in your basket before you pay.
Delivery times
The time shown on a restaurant is an estimate made up of preparation and travel time. Busy periods, heavy traffic and bad weather can add delay. You can follow your order live from the Track an order page.
Ordering for someone else
Choose "Order for someone else" when setting your location and add the recipient's name and phone number. The rider will call that number on arrival, so please make sure it is correct and that someone can answer.
When you receive it
- Please be available at the address and keep your phone nearby.
- If the rider cannot reach anyone after reasonable attempts, the order may be returned and charged.
- Check your order on arrival. If something is missing or wrong, contact us straight away at info@kinniyan.com.
